Updating Tickets in RT
Shop Workers,
Now that you are not all in the same office, we need to be careful to communicate with each other, so we don't try to work on something that someone else has already done.
Whenever you work on a task, go to RT and indicate what you did.
I have set up an easy way to do it. Go to http://www.ece.msstate.edu/facil/pwp/rtselect.php and click the "do it" button. When you see the task, you will see that three of the first four columns are links, #, RTID, and Subject. When you click on "Subject," you will be taken to RT and can see the details of the request. If you click on "RTID," you will go to a screen where you can enter a comment about the task.
Just adjust the start and end times and enter your comment, and click "enter the time."
Your comment will then be sent to all the other shop workers, so they will know what you have done.
